Average Call to Oyster Help Line Takes Nearly 11 Minutes
Submitted by Peter on 5 May, 2010 - 16:23A freedom of information request shows that it takes on average nearly 11 minutes to resolve a query for customers calling the Oyster Helpline.
Is this what TfL and LU see as staying true to their vision of world class customer service when discussing job cuts? Is 11 minutes on a telephone better service than a face to face chat with staff in a ticket office?