New Ticket Office Procedures Handbooks - We need your feedback

We have been negotiating with LUL on the new New Ticket Office Procedures Handbooks for over a year now and they have been introduced without due consideration to our comments and concerns. We have real fears that the original TOPH is being watered down to make it easier to reduce ticket office hours, close ticket offices and get rid of SAMF and SS jobs.

The most obvious one is in Book 7 Station Supervisors which says the SS has to ensure the gateline staff have a fares collected form when the T/O is shut, we asked for it not to be included as CSA's collecting fares is under discussion at Functional level,at present collecting fares is not in the CSA job description.

If you have any other concerns can you list them and email or ring the Station Functional Reps, our contact details are at the bottom of each page of the RMT Platform website.

We have until the end of June to forward a list of any issues regarding the TOPH to management.

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