When is a Good Service not a Good Service?

RMT Reps have been fighting hard to ensure passengers are given clear and accurate service information and have directly requested that the TFL website more honestly reflects the state of the service.

When is a Good Service not a Good Service?

Answer: When it’s Part Suspended

Since Wednesday 14th November the Piccadilly Line has been suspended between Rayners Lane and Uxbridge with a greatly reduced Piccadilly Line service on the Uxbridge Branch. Frustratingly the TFL website has insisted on advertising a “Good Service”.

Customers have taken to social media to vent their outrage and to beg TFL to be honest about the delays so they can plan their journey.

London Calling believes TFL’s choice of language is insincere and misleading. Being honest and upfront about the problems on the Piccadilly Line allows customers to have all the information they need to make an informed decision. Instead, customers are arriving at their local station only to find out there’s a 20 min wait for a train.

The Piccadilly Line was hit with similar problems in 2015 and 2016 and in 2017 London Travel Watch produced the following report: 

London Travel Watch report

Part of the agreed action was to supply two “Rail Adhesion Trains" which London Calling believes has been done. So why has the line yet again been hit by the same problems and why is London Underground so reluctant to tell its customers about it?

Answers on a postcard please!