A very important department for London Overground. Why? The most mobile unit, we do so much and ask so little in return!

RPIs help save revenue for LOROL, in terms of millions of pounds in fines, work our guts out to make sure ticketless travel is lower than the expected 5%. And guess what? It only took 19 of us to do it!

We are strong by heart and professional by work, willing to go the extra mile, give the best customer service, and treat offenders the right way. We are what we do. The figures tell the truth.

We will not accept management taking advantage of us, for example trying to get us to work on the rail replacement buses or carry out experiments on the East London line.