This is the queue at Kings Cross on Sat Feb 22
Not sure where it starts - but an average wait was reported to be over 15 minutes
How can we treat our customers so shabbily?
And what should we do to rectify?
Open more ticket office windows, don't close them all would be the appropriate answer if the customer experience was really the driving force behind LUL modernisation plans
Not a politically driven dogma to reduce staff cuts by 30%
If you have similar queues at your local stations please email us at rmtlondoncalling with pics so we can publicise on websites and social media