Revenue control staff will be directly affected by London Underground Ltd’s ‘Stations Operating Model’:
Absence of Station Supervisors
- Mobile station supervision will mean the chances of having assistance at stations will be seriously reduced.
- Mobile supervision will also mean the chance of having a place of safety available will be reduced.
- Mobile supervision and unstaffed stations lead to an increase of harmful anti-social behaviour and ‘no-go areas’.
- The absence of permanent, round-the-clock station supervision will seriously impact the constant reporting of revenue issues that our job relies on.
- RCIs would be expected to assist in incidents at stations without no supervisor or access to any equipment.
Loss of ticket offices
- Less opportunity to pay in the money you collect from passengers at ticket offices, leaving you carrying money around more of the time.
- Customer disputes and therefore assaults will rise go up because of lack of ticket issuing facilities.
- Lack of staffed ticket offices will lead to a large rise in members of the public travelling with unresolved journeys and other Oyster issues, causing potential conflict.
Your job security under attack
- Loss of supervisory and duty manager grades will close the natural promotion routes for RCIs.
- The current recruitment freeze and lack of a commitment on filling vacancies shows that management has no long-term commitment to revenue control. The department is under threat.